Yafit Cohn is Travelers’ first Chief Sustainability Officer, responsible for leading environmental, social and governance (ESG) efforts across the company. Under her leadership and through extensive research and comprehensive conversations with investors and senior individuals across the company – we identified 16 drivers of sustained value, which are discussed on our sustainability website. Each driver contributes to our long-term value, and each is essential to our ability to remain competitive and deliver on the Travelers Promise.

What does sustainability mean to Travelers?

Travelers takes a holistic view of sustainability; we believe that a company’s long-term value creation depends not only on its financial strategy but also on the way it manages various economic, environmental, and social factors.

We recognize that our long-term success requires that we do three things successfully:

• Perform today
• Transform tomorrow
• Make good on the Travelers Promise and fulfill our promise to our customers, communities, and employees – take care of each other

Why is it important for Travelers to put a greater focus on these efforts?

Customers, employees, and prospective hires have been showing greater interest in sustainability-related information. For us, it’s a no-brainer. Showcasing our drivers of sustained value is key to explaining our core belief that our long-term success depends not only on our business strategy and competitive advantages but also on keeping our promise. Only by faithfully keeping the Travelers Promise will we earn the support of key stakeholders essential to creating shareholder value. And only by successfully creating shareholder value will we earn the resources we need to keep the Travelers Promise. One is not possible without the other.

How will Travelers track and quantify the success of our sustainability efforts?

Our success will be apparent when our stakeholders appreciate Travelers’ deeply rooted recognition that long-term success depends on a commitment to all stakeholders. For us, sustainability is not a branding exercise — it’s how we conduct business and create shareholder value.