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Customer Service

Our Representatives are the “voice” of Travelers to millions of customers all over the world. To succeed, you’ll need great communication skills, attentiveness, strong product knowledge and an ability to anticipate and resolve customer needs. Can you imagine yourself representing a trusted industry name like Travelers?

Join our Customer Support Talent Network

Join Us

“We’re going to speed up transformation by listening to customers, agents and brokers and putting them at the center of all we do.”– Bob J.

Always

Learning

You’ll embark upon a hands on training program centered on developing the skills you need to provide our customers with the experience they’ve come to expect.

Always

There

Our representatives are often the very first point of contact for our customers. You are looked to as a trusted expert who has their best interest at heart.

Better

Outcomes

A quality and seamless customer experience is what we pride ourselves on and it is also what makes us a leader in the insurance industry.

What Our People Are Saying

“Travelers’ commitment to growth and development is second to none. In a matter of months, I have gone from taking calls and servicing customers' needs to leading team huddles, running team coaching sessions, and creating community outreach projects. Travelers has given me the space and tools necessary to propel myself forward by investing time in my development as an individual and for this I will be forever grateful."

David, Customer Service Representative

What Our People Are Saying

“Since Day 1 in 2015, my experience with Travelers has been wonderful. I came into this career with no prior experience, but Travelers training and support provided the tools necessary to be successful. The leaders saw potential in my work ethic and invested in my professional development. Having a company that believed in me changed my life. As a Team Lead, I now can help others succeed.”

Corsica, Customer Service Team Lead

What Our People Are Saying

“My managers and leadership always go out of their way to provide opportunities for growth. I have shown an interest in Training, Management, Quality Assurance, and a few other areas, and they take those ideas and, not only acknowledge what I am saying, but help to develop a path and opportunities for me to learn more about those interests.”

Phil, Customer Service Representative

What Our People Are Saying

“I continue to be blown away by the level of support offered by colleagues and leadership. We’re here for each other. I couldn’t have balanced work and life without the community here at Travelers.”

Jacquelyn, Service Operations Manager

The Path Forward is
Yours to Create

From extensive coaching to hands-on training, your development is a team priority. You’ll discover the many ways in which your role makes an impact while learning the facets of other areas of the business. As a Representative, the path forward is yours to create and we’ll be there every step of the way. Ready to begin your career journey at Travelers? Let’s go!

  • Complete our integrated training program which includes both formalized classroom learning and job shadowing.
  • Discover developmental and career opportunities within Claim and Underwriting.
  • Contribute to our bottom line by assisting customers with their policy and coverage needs.

Career Blogs


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2024 Travelers Canada Builds with Habitat for Humanity Canada

Building Community Across Canada

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2024 Travelers Canada Builds with Habitat for Humanity Canada

Building Community Across Canada

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  • Travelers Careers

    Photo from @Travelers Careers on Facebook on Travelers Careers at 2/25/25 at 2:35PM

    Our employees lead with care, and some go above and beyond. Each year we recognize more than 100 employees from the U.S. and Canada with the In-Synch Service Award for their extraordinary work to help our customers, agents and brokers.

    These exceptional honorees represent teams across #Claim, Billing, #CustomerService, Premium Audit and #Underwriting.

    Check out our latest blog post, where we highlight three of last year’s winners and the outstanding work that earned them recognition: https://travl.rs/41eTn1p
    #InsuranceCareersMonth #ICM2025 #InsuranceIsHiring #PurposeDrivenCareers

  • travelerscareers

    Photo from @travelerscareers on Instagram on travelerscareers at 10/10/24 at 3:32PM

    There is no better time than #CustomerServiceWeek to spotlight how our employees lead with care. Earlier this year, we celebrated over 100 customer-facing employees from the U.S. and #Canada who earned the In-Synch Service Award for exemplifying the Travelers Promise to our customers, agents and brokers.
    These exceptional winners represent teams across #Claim, Billing, Personal Insurance (PI) and Business Insurance #CustomerService, Premium Audit and PI #Underwriting.

    Read our latest blog to meet three of these winners and learn how their outstanding work earned them this recognition:

    #TeamTravelers #Technology #CustomerServiceWeek

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