WHO WE ARE.
Travelers Earns Top Score on Disability Equality Index®
Company named a Best Place to Work for Disability Inclusion for the sixth consecutive year
The Travelers Companies, Inc. (NYSE: TRV) recently announced that it has earned a top score on the Disability Equality Index® for the sixth consecutive year, upholding its distinction as a Best Place to Work for Disability Inclusion. Administered by Disablity:IN and the American Association of People with Disabilities, the Disability Equality Index is the world’s most comprehensive benchmarking tool to measure a company’s policies and practices related to disability workplace inclusion.
“Through employee resource groups, specialized programming and partnerships with community organizations, we’re fostering an environment where everyone has the opportunity to succeed,” said Lauren Young, Chief Diversity & Inclusion Officer at Travelers. “Diversity and inclusion is a business imperative for us, and achieving a top score on the Disability Equality Index is a testament to those efforts.”
As part of the company’s commitment to providing an inclusive culture, Travelers maintains eight Diversity Networks, which aim to increase inclusion, engagement and retention for employees from traditionally underrepresented groups and their allies. Its Disability & Allies Diversity Network has grown to include more than 2,600 members and focuses on building disability awareness, appreciation and connectedness at work and in the community.
Travelers also has a centralized team dedicated to addressing accommodation requests and ensuring that employees with differing needs have the resources to be successful in their roles. In addition to its initiatives for current employees, the company partners with state agencies and universities to provide internships, placement programs and shadowing events for neurodiverse students. Since 2018, Travelers has been a member of the Neurodiversity @ Work Employer Roundtable, an interdisciplinary group of employers working to establish more neurodiverse-friendly hiring practices. The company is also a founding partner of the University of Connecticut’s Center for Neurodiversity & Employment Innovation.
Over the years, Travelers has been recognized by a number of organizations for its neurodiverse-inclusive culture. Accolades include the Employer of the Year award from Lifeworks, a Minnesota-based nonprofit that promotes employment and advancement for people with disabilities; the Employer of the Year award from the Connecticut chapter of Disability:IN; and the Award of Excellence from Autism Services and Resources of Connecticut.
For more information about the Disability Equality Index, visit disabilityequalityindex.org.
Photo: Susan Combs, Director, Claim Field & Financial Services, left, and Tara DiBilio, Claim Account Executive, Construction, leads of the Travelers Disability & Allies Diversity Network, accept the Travelers award for earning the top score on the Disability Equality Index® at the 2023 Annual Disability:IN Conference in Orlando, Fla. on July 11.
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Christian Beisel: From the U.S. Navy to Travelers Risk Control
Travelers is home to more than 1,000 veterans and former service members in various roles directly related to the skills and knowledge gained during their military careers.
Veterans like Christian Beisel, whose experience in the U.S. Navy Naval Nuclear Propulsion Program eventually led him to a civilian career as a Forensic Specialist and Boiler Liaison in Travelers Risk Control.
Read on to hear how the skills Christian acquired in the Navy have helped him in his roles at Travelers and how his military experience and values align with our workplace culture.
Describe your current role at Travelers and your career journey at Travelers.
“I am a Forensic Specialist and Boiler Liaison at the Risk Control Lab. I shifted to this role in March 2023 from my previous role as the Northeast Field Manager for Boiler and Machinery Risk Control.”
Describe some of your team’s roles and work in Forensics in the Risk Control Lab.
“Forensic Engineering helps bring science to claims. We bring investigative support to better understand the facts of a claim and determine the “why.” The collaborative nature of working with claims and subrogation as an internal expert is appealing to me because it offers a new set of challenges and the ability to continue to learn and grow.
I am still amazed by the lab’s capabilities to provide large loss, investigative support to the Claim organization on behalf of our customers.”
What is your military and career background?
“I enlisted in the Navy as an Electronics Technician in the Naval Nuclear Propulsion Program in 1995 during my third semester at Virginia Tech. I went through the nuclear training pipeline and served as a Reactor Operator on USS Theodore Roosevelt (CVN-71) until I was selected for a commissioning program in 2000. I returned to Virginia Tech and was commissioned in 2003. I went back through the nuclear training pipeline and became a Submarine Warfare Officer, serving on USS Nevada (SSBN-733), USS Providence (SSN-719), and PCU Vermont (SSN-792). I also served on several shore tours, including as the Submarine Group 2 Engineer, the Naval Submarine School Navigator and Director of Pipeline Technical Training, Submarine Development Squadron Twelve Tactical Analysis Group, and the Executive Officer of Naval Submarine Base New London. I joined Travelers upon retiring from the Navy in 2019.”
Can you describe your transition into the civilian workforce? What ultimately led you to apply at Travelers?
“As I approached my retirement from the Navy, I decided to focus my search for a new career outside the defense industry. Headhunters were focused on opportunities outside of my geographic area, but my kids were in the same town and school for most of their childhood, and my wife and I had no desire to relocate. One of my friends I mountain bike with also worked for Travelers and suggested I look into Risk Control based on my background. I contacted the Director of Military Sourcing at Travelers, who connected me with Boiler and Machinery Risk Control, where I ultimately started my Travelers journey.”
What are some of the military skills that translate into your current role and the roles you have held?
“Some skills that translate from the military into my roles at Travelers include communication, collaboration and teamwork, critical thinking, decision-making, adaptability, resiliency, and the ability to learn. There are certainly technical and specific skills that translate as well. Still, my Navy career offered broad experience and developed me into a lifelong learner, which best translates into my current role.”
What is the overall workplace culture at Travelers?
“The overall workplace culture at Travelers is collaborative and focused on the customer and the team. It was a smooth transition because of the similarities between the Navy’s core values of Honor, Courage, and Commitment to our Travelers’ core values of Honesty, Integrity, and Accountability.
It was also important to me that Travelers demonstrated that in addition to claims, our customers, communities, and employees are also key stakeholders. Support towards charitable giving and volunteerism were also important aspects that paralleled the commitment to service that became a part of me in the Navy.
How does Travelers support the greater military community?
“Travelers supports partnerships and programs that provide a variety of outreach to veterans, transitioning service members and their families. Mentoring through American Corporate Partners (ACP) is one of the ways that I have been able to give back. I didn’t know about ACP when I was transitioning from the Navy. After more than a year of involvement with the program, I’ve found that mentoring servicemembers transitioning from the military to the private sector not only provides my mentees with support and advice through a pivotal part of their life but it allows me to better self-reflect on my own transition and what I value about my career at Travelers.”
What advice would you give transitioning or serving military members looking for civilian careers?
“Be confident in how your military experience translates to applicable skills. Be open to what opportunities are out there. Determine what’s most important to you and your family in a post-military career.”
What is your favorite part about working at Travelers?
“My favorite part about working at Travelers is the collaborative environment and working with a group of intelligent and dedicated professionals. Including our customers, communities, and employees as stakeholders bring a sense of pride in being a part of the organization. This was important to me as I transitioned from a career in the Navy.”
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From Girls Who Code to Travelers – Meet Kay Edwards
Kay Edwards always knew she wanted to work in a collaborative and evolving field like technology, which led her to the Girls Who Code Hiring Summit last fall, where she connected with members of the Travelers Technology Team. The summit welcomed Girls Who Code alums and other women technologists seeking internships or their first professional role in tech.
“What drew me to technology is the collaboration – it’s a field that’s always changing, and you learn more and understand it better by collaborating with others,” Kay said.
“I became interested in tech careers after participating in bootcamps and training courses to expand my experience in software engineering.”
Armed with courses and coding experience, she was ready to bring her dream of a career in tech to life. “As soon as I connected with the team running the Travelers booth, I wanted to apply right away. I immediately felt that the Technology Leadership Development Program (TLDP) would offer a great learning experience with the opportunity for growth.”
Kay joined the TLDP in January 2023 and entered her first technical role in Personal Insurance Technology Compelling Offerings. “I’ve felt a lot of support through the onboarding process. My learning continues through the technical bootcamp I’m in along with other members of the TLDP. I am thankful to the TLDP for their support and investment in me as an employee.”
Kay is one of five women technologists who attended the Girls Who Code Hiring Summit and identified Travelers as a place they saw themselves starting their careers in tech. The four additional hires are slated to start their Travelers careers in June 2023.
Girls Who Code is an organization with the goal of closing the gender gap in technology. Through immersion programs, leadership development and career exploration, Girls Who Code brings technology education to students and early career professionals.
Travelers has teamed up with Girls Who Code since 2020, each year hosting two-week Summer Immersion Programs for high school-aged, aspiring women technologists students to gain hands-on experience and mentoring.
Travelers will host its next Girls Who Code Summer Immersion Program in the summer of 2023. Read more about Travelers Technology and Girls Who Code.
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Travelers EDGE® Graduate Series – Belma Pehratović
In 2022, we marked the 15-year anniversary of Travelers EDGE® (Empowering Dreams for Graduation and Employment). Since 2007, Travelers EDGE has provided a unique, sustainable school-to-career pipeline for hundreds of students. As we mark this milestone anniversary, we look back on the extraordinary achievements our alumni have accomplished and the legacy they have left behind. We reached out to Travelers EDGE graduates to hear their stories and learn about the success they forged for themselves and their families.
“Strength in Diversity” – Belma Pehratović (2020 graduate)
“How you do one thing is how you do everything.”
That’s Belma Pehratović’s piece of advice for future Travelers EDGE scholars. Belma says Travelers EDGE instilled a sense of pride in her that she now carries with her everywhere.
“Travelers takes diversity and inclusion seriously,” Belma said. “And I take that seriously. They don’t just put their name on things and provide financial support – they foster their programs to be inclusive, impactful and helpful to those they affect.”
Belma is a first-generation refugee. She came to the U.S. in 2000 from Bosnia and Herzegovina and has lived in Hartford ever since. She learned about the Travelers EDGE program in her junior year of high school and made it her mission to be selected as a scholar.
The next summer she succeeded and started her first internship with Travelers.
After being selected as a Travelers EDGE scholar, Belma decided to attend the University of Connecticut (UConn), a Travelers EDGE partner school. Not only was she able to choose a school that was the right fit for her, but the program also helped her to choose without immense financial pressure.
“If it wasn’t for [Travelers] EDGE, I wouldn’t have been able to choose UConn,” she said. “The financial burden was lifted.”
Belma emphasizes that Travelers EDGE opened many doors for her but acknowledges that being a Travelers EDGE scholar is also a lot of work.
“We had to start college classes before everyone else through summer bridge programs,” she said. “We had monthly meetings and we constantly had to revise our resumes to ensure we stayed ready and prepared for the job we wanted.”
The program’s mentoring resources also helped sharpen her professional skills. This guidance helped her navigate her way through the corporate world, not just as an employee, but also as a woman working in technology.
“The mentorship that Travelers EDGE provides is great because it teaches you everything,” Belma said. “When I was in college, I struggled with finding mentors from similar backgrounds, that understood the challenges that come with being from a minority group. Travelers EDGE helped me see that the differences in my background can be my strength. I am happy to be here, and I am grateful to work in a company that celebrates and leverages my diversity.”
Belma now works at Travelers in PI as a Data Engineer on the Machine Learning Operations team within Data and Analytics and says she loves it. She reiterates how low the odds are for first-generation refugees to make it as far as she did. She often thinks about how different her life would have been if she had stayed in Bosnia, or if she had not been introduced to Travelers EDGE. This realization has shaped what success looks like to her.
“I didn’t have professional role models to look up to – now I have little cousins, ages five and eight, who follow everything I do,” she said. “Now, I measure my success in and outside of work by how good of an example I can set for them. You have to believe in yourself, trust your abilities, and set the tone for generations to come.”
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Travelers Recognized for Military-Friendly Culture
The Travelers Companies, Inc. (NYSE: TRV) recently announced it has once again been named a Best for Vets Employer by Military Times, as well as a Military Friendly® Employer and Military Friendly® Spouse Employer by VIQTORY.
“These recognitions demonstrate our steadfast commitment to creating a welcoming environment for the military community,” said Diane Kurtzman, Executive Vice President and Chief Human Resources Officer at Travelers. “Service members and their families add incredible value to our workforce, and we’re proud to support them.”
Travelers offers a robust suite of military-friendly programs and benefits, including:
- An employee resource group focused on building awareness of veterans’ skills and experiences. Since its launch in 2013, the Military and Veterans & Allies Diversity Network has grown to more than 3,100 members.
- A recruiting initiative designed specifically to help military spouses. Since 2020, the company has hired more than 200 military spouses and recently created a forum where they can come together to share tips, exchange resources and offer support to one another.
- A partnership with American Corporate Partners, a national nonprofit that helps veterans discover their next careers. Since 2010, Travelers employees have mentored hundreds of post-9/11 veterans.
- Comprehensive benefits for employees deployed on active duty, which include full benefits that are in addition to supplementing employees’ military pay for up to five years of their deployment.
The company has also signed the Statement of Employer Support of the Guard and Reserve at both state and national levels and is part of the Department of Defense Military Spouse Employment Partnership. In addition, Travelers was named a 2021 Employer for Outstanding Support by the U.S. Navy Reserve.
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Not all disabilities are visible. One employee’s journey of living with a hidden disability
Erin, an Auto Liability Unit Manager in our Corporate Claim department, leads her team with the goal of achieving excellent customer service. Through their management of auto accident injury claims, Erin says they strive to handle all claimant communications with compassion, respect and empathy.
It’s the same culture of compassion, respect and empathy that Erin also finds herself in as an employee at Travelers.
Erin is quietly affected by mental illness, something she only recently realized is considered a hidden disability.
“I suffer from general anxiety, panic attacks, and have faced depression in the past,” Erin said.
She became aware of her anxiety nearly 20 years ago while experiencing her first panic attack in college. At the time, family struggles, schoolwork, multiple jobs, and the general pressure of being a student were all piling on.
“I was spreading myself too thin. Exaggerated worries, doubt, and negativity consumed my every thought,” Erin said.
Since then, her journey into understanding and living with her mental health has been one of self-discovery. Through counseling, the support of her family, making self-care a priority and working in a caring environment, Erin has found life and career success.
“Even with struggles, you can achieve your goals and become successful if you learn healthy ways to overcome them,” Erin said.
Today at Travelers, she faces challenges using learned coping tools and the support from her mentors, leaders, and friends at work. She says they offer encouragement through public speaking responsibilities, interviews, and taking career risks – all areas where she may have otherwise struggled.
“The collaborative culture at Travelers helps you get to know your peers. Building those interpersonal relationships makes me feel trust, and with that trust, I am more willing to put myself out there,” she said.
Erin’s involvement in Travelers’ Diversity Networks (DN), including the Disability & Allies, Women & Allies and the Black and African American & Allies DNs, has also helped her connect with peers who share the same goals of promoting empowerment, inclusion and allyship.
“The Travelers DNs are a great way to meet professionals you may not have met otherwise,” she said, “It offers a great way to connect with a group of individuals who care about a common mission.”
Benefits and wellness offerings at Travelers have also helped Erin access support when needed. Travelers provides wellness resources, referral services, and confidential counseling services to all employees and their dependents.
“Travelers does a great job offering a safe place to seek support,” Erin said, “There are so many resources available for employees.”
Erin says her whole team may not be aware of the depth of her challenges. Still, she does share openly when she feels anxious and, in her experience, feels her honesty encourages others to feel more comfortable being open at work.
“I want to show how far we have come with the mental health stigma. A lot more people struggle with mental health than we probably realize and I am here to say that I can relate firsthand to those struggles.”
After losing a family member to mental illness and hearing more mental health-related stories shared by colleagues and leaders at Travelers, Erin felt compelled to share her story.
“I wanted to share to help someone, anyone,” she said, “Anxiety is part of my story, but it is not the whole story. If I help one person, then I am grateful.”
Resources
- National Suicide Prevention Lifeline Call 988 or Chat with Lifeline
- Crisis Text Line Text TALK to 741741
- CDC Suicide Prevention
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Diversity Network Spotlight: Disability & Allies
In 2008, Travelers created Diversity Networks — voluntary organizations led by employees dedicated to fostering a diverse and inclusive work environment. Open to all employees, the networks help foster the retention, development and success of our employees through networking, mentorship and community volunteer opportunities.
We recently sat down with members of our Disability & Allies Diversity Network to learn more about the impact of their involvement.
Tara DiBilio
Claim Account Executive Tara DiBilio pours drive and passion into the Disability & Allies Diversity Network (D&A DN) at Travelers. Residing in Dallas, Texas, Tara has left an everlasting mark on the program.
The D&A DN originally caught her attention because of her degree in education and her interest in the neurodiverse community. She is now the Learning and Development Co-Lead for the D&A DN and currently spearheading an American Sign Language program for all eight Travelers Diversity Networks. She also attended the Disability:IN conference where she and two other employees accepted the DEI 100 Best Places to Work for Disability Inclusion honor for the fifth year in a row on behalf of Travelers. She says the conference has expanded her knowledge and understanding to an even greater degree. Shortly after joining the D&A DN, Tara was diagnosed with Multiple Sclerosis (MS). Her personal experience led her to create the MS group within the DN which serves as a support system for herself and other members that have or know loved ones with the condition. She says, “It created the desire in me to become much more involved.”
Since her enrollment, Tara says her involvement has completely changed her perspective on disabilities and everyday life. It’s become important to her to make sure that even newer members within the DN feel included enough to share the same sentiment. She assures, “I have a deeper understanding of the need to spread acceptance, empathy, and a safe place for everyone.”
Saphire Hathorne
State Product Director Saphire Hathorne, from Ricardson, Texas, connects her personal life to her participation in two Diversity Networks at Travelers.
As a black woman, she found a supportive community within the Black & African American & Allies Diversity Network that gave her a platform to discuss and overcome challenges in the workplace. Her firm commitment to our Disability & Allies Diversity Network originated from her desire to learn how to best prepare her son with Williams Syndrome for the corporate and social world post-high school. She says, “After he got out of high school it was very difficult for him to find a job, even though I knew the skillset he had.”
She is constantly inspired by working with others who face similar challenges to her son and do not let their disabilities hold them back from achieving their goals. She says, “I hope to one day see more employers realize that a person’s abilities are far more important in the workplace than their disability.”
Since joining the D&A DN, Saphire has developed strong relationships in and out of the company. She’s had the opportunity to be mentored by senior executives and finds it immensely rewarding to volunteer. She also had the chance to attend the Disability:IN conference amongst her peers.
Saphire reminds us, “We’re all human beings. Everybody has something to contribute to this world. I’m glad I have the opportunity to work for a company that encompasses values of people with different walks of life.”
Alan Wirkman
Though he is a loyal member of all eight Diversity Networks, Alan Wirkman has developed a personal and profound connection with Travelers’ Disability & Allies Diversity Network. Appointed affinity coach of the D&A DN, he is constantly creating new strategies to make a difference.
As a parent with a child that has a neurodiverse disability, Alan was motivated to learn more about how to support his family at home and at work. He says, “You spend most of your days at work and the people that you work with become a part of your family. It’s important to understand the challenges they have and to learn about experiences that you may share.”
Alan’s leadership position within the DN has allowed him to grant and receive incredible opportunities. He recently attended the Disability:IN conference. At the conference, he was able to interview people with disabilities and prepared them for a successful job interview. Alan says, “We have to be understanding of accommodations. We need more people comfortable with sharing the accommodations they need. It’ll change our culture, and we will continue to have some really strong talent.”
Alan continues to grow his awareness within the disability community. As a parent, a colleague, a mentor, and a leader, he understands that his support and compassion towards others can foster change and create a safe place in the world and the workplace for people with disabilities to be unapologetically themselves.
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Travelers Leaders Get First-Hand Look at Military Day In the Life
Travelers has a long-standing history of honoring and supporting its military employees. While we understand the unique skillset and experience that our service members bring to careers at Travelers, those who hire, manage and support military employees rarely get to see their military skills in action.
Recently, two Travelers leaders got the chance to view some of the capabilities and tasks our Reserve Component Service Members perform while on duty with the Connecticut National Guard (CTNG) through the Employer Support of the Guard and Reserve (ESGR) Bosslift Program.
The Bosslift Program, also referred to as “Employer Day” by the CTNG, allows civilian employers to understand the missions, skills, experience, education and knowledge that service members bring to the defense of our nation and our civilian workforce. Ricky Jones, Regional President, Enterprise Distribution Management, and James Forshey, Senior Vice President, Field Management, Bond & Specialty Insurance, and a group of other employers toured Connecticut Army and Air National Guard facilities in Windsor Locks and East Granby, Connecticut, where Travelers employees proudly serve.
While some Bosslift transportation took place on a military bus, an anticipated UH-60 Blackhawk helicopter flight over downtown Hartford treated the Travelers team to another unique perspective for the day: the sky view of the iconic Travelers tower.
“Hiring from this community of people strengthens our reputation as a military and veteran-friendly company as well as extending our commitment to diversity in our workforce,” James said.
“The people we met have diverse backgrounds, experiences, viewpoints and knowledge representing all dimensions of diversity. We are a better company when we incorporate those multiple dimensions into our workforce.”
“I’ve always had a tremendous respect for the men and women who serve our country and make sacrifices to keep us free,” Ricky said.
“The Bosslift not only showcased the multiple talents of the service members we met, but it also reinforced pride in one’s country over oneself in work performed each and every day.”
The ESGR is an office of the Department of Defense that promotes understanding and cooperation between reservists and their employers. Travelers signed a Statement of Support with ESGR in 2016, further solidifying our company’s commitment to supporting our nation’s National Guard and Reserve units through providing employment opportunities, advocacy and awareness.
“I feel proud and fortunate to be a Travelers employee and I’m struck by how our company values align with that of the military – ‘integrity first, service before self, excellence in all we do’* sounds exactly like us,” said James. “And as much as we, as people and a company, appreciate the service of our armed forces, they appreciate us and our support as much.”
* “Integrity First, Service Before Self, and Excellence In All We Do” are the core values of the U.S. Air Force.
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You Got the Interview! Now What?
By Lynn Simon-Thomas
Manager, Diversity Engagement
Talent Acquisition
I often get calls from friends, colleagues, and family members seeking advice on how they should prepare for an interview after they’ve already scheduled it. Usually, the beginning of the conversation is loaded with anxiety because the mere thought of interviewing makes many people uncomfortable and nervous. On one hand, I can understand because some interviewers put candidates through an experience similar to a Senate confirmation hearing. On the other hand, I find it confusing because when you apply for a job, that usually means you believe you’re qualified to do it based on your experience. And who knows your experience better than you?
That question is the basis for one of the first questions I often ask when interviewing a candidate which is, “Why did you apply to the position?”
- Are you seeking a more challenging role due to a lack of growth opportunity within your current organization?
- Are you feeling stagnant as you watch other co-workers and friends climb the corporate ladder?
- Are you looking for a significant salary increase?
- Or are you just exploring possibilities because a recruiter reached out to you?
Point blank, why are you seeking another job? And particularly, why this job?
I always ask this question because it forces people to take a step back and really investigate the “why” behind their job search. It also inspires honest introspection and self-reflection, which can help determine whether a position may be the right opportunity. When you unequivocally understand your “why” and you are self-aware enough to know your strengths, as well as the things you need to improve upon, you become a much stronger and appealing candidate.
In addition to knowing your “why,” it’s also important that you have a solid understanding of the current job description. Do you clearly understand the tasks you will be asked to complete if given the role? One way to obtain this clarity is to ask the recruiter to share some insights into what the hiring manager seeks in a candidate. Armed with that information, be sure to ask yourself if you truly have the proper skills needed to succeed in the role. If you don’t, that can be okay if you consider the opportunity a “stretch” role and you have the desire to obtain those needed skills.
If and when the opportunity presents itself, be sure to ask potential co-workers to describe the culture within the company and department, as departmental culture can sometimes differ from the overall company culture. Enjoying what you do, and with whom you do it, is extremely important for your emotional well-being. It can impact your daily motivation, drive, and overall contribution to your job and the company. Take an honest look within yourself to uncover what makes you happy in your current job. Try to identify those things that bring you joy at work and make you excited to start your day. The ability to explain what you need from a job, as well as the opportunities you see in your next role, can go a long way towards ensuring the role is right for you.
Finally, once you have a better understanding of the role and what the hiring manager may be looking for in a candidate, you should be able to clearly articulate what you bring to the table through relevant examples of how your current skill set makes you an ideal candidate for the position. Perhaps you helped to improve a vital process that saved your current department a significant amount of money. Or maybe you were instrumental in turning overall customer sentiment from negative to positive. Regardless, when you can demonstrate that you have the expertise and experience to help a potential manager solve the problems they’re currently facing, you dramatically improve your chances of landing the role.
To help you remember these guidelines, I’ve created a short list of tips that can help you ace your next interview.
Interviewing Tips:
- Know yourself.
- Understand why you want the job and how it will help you achieve your professional goals. Be able to clearly state the skills you possess that would benefit the organization, as well as those which you’re working to improve to ensure you’d be successful in the position.
- Understand the opportunity for growth/the career path the position could offer.
- If you can’t visualize how you can advance your career beyond the role, be sure to ask about the potential career path and available support structures that can guide you towards success.
- Attempt to obtain insight into the departmental culture.
- Emotional well-being is vital to success in the work world. Be sure to inquire about the working dynamics within the team to help determine if the opportunity and environment is right for you.
- Always treat the recruiter with respect.
- Never view the recruiter as a simple hurdle to clear en route to the hiring manager. As the “first line of defense,” the recruiter can be the most important person in the interviewing process.
Concentrating on these four things can help you navigate your next interview successfully and remove some of the pre-interview anxiety many people experience. Good luck!
Lynn Simon-Thomas is Manager, Diversity Engagement within Talent Acquisition. Lynn has over 15 years of experience in recruiting and diversity engagement. She serves as the diversity and inclusion subject matter expert focused on the execution of targeted diverse talent sourcing strategies.
Connect with Lynn Simon-Thomas and other Travelers leaders on LinkedIn.
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Celebrating Advancement: Kourtney Mason Becomes Regional Director for Claim Account Executives
Kourtney Mason, Auto Liability Claim Manager, recently accepted a position as Regional Director for Claim Account Executives at Travelers. As she transitioned into the role in March 2022, we sat down with Kourtney to discuss her thoughts on this significant moment, her passion for diversity, equity and inclusion as well as her dedication to one other area of passion and servitude – mental health.
How long have you been at Travelers and what led up to this moment?
“I have been with Travelers for over 10 years. I’ve been a manager in the Claim organization for a little over seven and a half years. I’ve always wanted to serve in a higher level of leadership, which would be a Director role. This Regional Director opportunity came up and I just went for it. I felt like I could add value.”
Tell us about that moment when you learned you were to become a Regional Director for Claim Account Executives at Travelers.
“To be honest, I’m still trying to process so many emotions and come up with a good way to say how I feel but I’m just still so overwhelmed. I’ve been explaining to people that when you come from a background like mine, a person of color and, more specifically, a Black woman, you have dreams and you go for things but there is still a part of you that isn’t sure if you totally believe in yourself. So, when the moment happened, it was so surreal.”
How does diversity, equity and inclusion roll up into your leadership style?
“To me, diversity, equity and inclusion is far beyond race and ethnicity. It’s gender identity, sexual orientation, age, neurodiversity, there are so many different lanes. So, I’ve always had the leadership style of including everybody, making sure everyone feels they are a part of the team, and adapting my leadership style to whoever I’m with. Having one static leadership style won’t relate to everyone; it needs to be dynamic and adaptive. It’s about being authentic, being genuine, listening, and having empathy. I lead with this at work but it’s not very different from who I am at home, at church, at the grocery store or anywhere else. It’s who I am at my core.”
You’ve noted that mental health is something else you are very passionate about. Can you tell us more?
“Personally, I am very open about having anxiety. It took me several years to understand that I had it, but once I did and I began to unlearn the conditioning and pressure from my upbringing, it opened up a whole world for me. I thought, if I feel this way, I can’t imagine the percentage of the population I’m leading that also feels this way.
I co-lead a Diversity and Inclusion/Community Action group within Claim and for several years I wanted to have a platform to discuss mental health. My leaders supported me and gave me that platform and now we host panels and conversations where people can share their stressors, what they’re doing to cope and understand that they are not alone in their mental health journey.
If we understand what those around us are going through, we can create empathy and lead each other through it. If we ignore that people are dealing with life outside of work, we aren’t reaching them. Mental health shouldn’t be a taboo topic and I think if we keep fostering an open and safe environment, we’ll find that we’re all uniquely made, and we all deserve the resources and support.”
Is there anything else you’d like to share?
“I am just so grateful and blessed. I never thought I’d be where I am today, working in insurance, but here I am. Travelers is a place for everyone, and I mean that. Whether you are an attorney, an actuary, a nurse, you love math, you love science, you simply care for people, whatever it may be, there is a whole world within this company that will support who you are and what you do. The resources and the support are here. There is a place for you at Travelers.”
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