WHO WE ARE.
Travelers Awarded Code Platoon’s 2024 Partner of The Year
Travelers recently had the honor of being named Code Platoon’s 2024 Partner of the Year, an award given to a company whose leadership significantly advances Code Platoon’s mission to empower the military community to transition into civilian careers in software engineering.
It’s no secret that military veterans and spouses often face challenges transitioning into civilian professions and finding lasting careers. With the help of Code Platoon—a coding bootcamp that teaches software development skills to veterans and their spouses—Travelers has helped bridge that gap.
Over the past year, Travelers has hired several Code Platoon graduates who went on to complete the Travelers Engineering Development Program (EDP), equipping them with the tools and confidence to find meaningful roles within Travelers’ Technology & Analytics department.
The EDP offers four distinct engineering tracks: Software, Cyber, Data and Infrastructure, and Cloud. Upon completing each track, participants hone their technical and self-leadership skills, preparing them for successful careers in technology.
“I think the EDP is a good fit for Code Platoon graduates because it provides a robust, structured training approach,” explained Bruce Soltys, VP of Emerging Talent and Talent Acquisition at Travelers. “Within your assigned track, your experience includes a combination of hands-on opportunities, immersive learning accelerators, and a mentoring program to prepare you for a dynamic career at Travelers.”
With over a century of experience helping veterans transition into the workforce, Travelers recognizes the unique talents these professionals bring, which are highly transferable to civilian careers. “I believe that transitioning out of the military brings a sense of uncertainty—and Code Platoon helped me adjust, to say the least,” shared Suhail Hameed, EDP Software Engineer at Travelers, US Marine Corps Veteran, and Code Platoon alum.
At Travelers, more than 1,000 current and former military professionals have found meaningful, lasting careers. Since 2020, increased hiring initiatives have resulted in the employment of over 300 military spouses in portable careers.
“I work with Travelers now because I started at Code Platoon, and the sky is the limit for me,” stated Chris Rances, EDP Software Engineer at Travelers, US Army Veteran, and Code Platoon alum. “I’m really glad that I am here now, and it all started because I went with Code Platoon.”
Watch the full video to learn more about Travelers’ Code Platoon 2024 Partner of the Year Award.
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My Travelers Journey – Chris Munoko
Taking care of our customers, our communities and each other is Chris Munoko’s middle name (literally). That name — Mobunda, in Chris’ native Kikongo— translates to “he who puts others’ needs in front of his.”
“I’m a caring person by nature, so The Travelers Promise encapsulates what I love most about this company,” says Chris.
Chris relocated from the Democratic Republic of Congo — where his parents and two of his six siblings still live — in 2016, when he became a student at the University of Wisconsin River Falls. Several of his computer science classmates had internships at Travelers, and Chris noticed how much they had grown and learned over the summer. So when a friend recommended Chris for a job at Travelers just after graduation, he jumped at the chance, and was hired into its Technology Foundational Development Program , which has been renamed the Engineer Development Program.
Now, as an Associate Software Engineer, Chris has helped the CAT Tech Team transform third-party and on-premise applications to internal apps hosted in the AWS Cloud, including the Catalyst Underwriter, which estimates losses from natural or man-made catastrophes. He gained experience with AWS Cloud on the job and went on to get AWS certified.
Day-to-day, Chris provides ongoing support for the workflow automation and catalyst underwriter apps after they launch. “Good is not good enough. I always try to find a way to use customers’ feedback to create features that make the user experience better.”
He also loves sharing knowledge with others; helping people get over hurdles to get into the cloud journey and achieve their goals.
Moving applications to production is a rewarding accomplishment: “It makes me stop and think, ‘Oh, wow, this thing we have been building for two years, it’s working and people are using it!’”
Outside of work, Chris loves spending time with his wife, Kaitlyn, who he met in college. He also enjoys watching and playing soccer, and he’s an anime afficionado, with a particular fondness for Naruto, Dragon Ball Z and Bleach — noting that these hobbies have taught him the importance of teamwork, the will to never give up, and the drive to strive for excellence.
With these values in mind, it’s no wonder that Chris also dedicates spare time to learning more about coding.
“I have always been fascinated by technology and how we can use it to impact today’s society. And, now as a Travelers employee, I get to see how we can use technology to push our business to new heights.”
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WHO WE ARE.
Explore Enterprise Architecture Careers at Travelers Insurance with Stephen Brand
Stephen Brand, Senior Director of Architecture on our Enterprise Technology Team, has been with us under the umbrella since April of 2021. During his time on our team, he has discovered the company culture we are proud of, opportunities to learn and grow and our commitment to innovation, technology and the growing field of architecture.
He is glad he chose to bring his career to Travelers and wants to share why you might also consider exploring a career on our team.
My Adventures in Architecture at Travelers
By Stephen Brand
Senior Director, Architecture
As I approach three years with Travelers, I’ve been reflecting on the professional decisions that led me here and the journey that continues to shape my career. Being in the technology industry and in technology at Travelers, I have made a series of professional decisions that led me to one choice that I’m glad I made – joining the Enterprise Architecture and Emerging Tech team at Travelers.
While thinking about my time at Travelers, I have come up with three key factors any architecture job seeker should consider when choosing a career path with a new company:
- Company Culture
- Learning & Growth Opportunities
- Commitment to Architecture
Company Culture:
As any good architect or architecture leader will tell you, relationships are the lifeblood of the work we do. Yes, in a technology group, we always have our eye on the technology and the future directions it will undoubtedly take us, but it’s really the people who help drive you.
Joining an organization full-time, remotely, during a pandemic was undoubtedly a risky proposition. That being said, to say that my manager and team embraced me when I joined is an understatement. I have been able to have conversations with colleagues from across the organization – from engineers to chief architects to CIOs and everyone in between.
When you work at Travelers, you will work with talented technologists who are innovating products that are impacting the lives of our customers and employees. What’s even more refreshing about Travelers’ culture is that all ideas are encouraged and welcomed by everyone at all levels. Hackathons, Competitions and Innovation Jams are commonplace and have resulted in incredible patents, product offerings and awards. The tech, collaboration and teamwork I have experienced at Travelers thus far has been exceptional.
Learning & Growth Opportunities:
When choosing a company, learning and development opportunities are paramount, particularly in the technology field that is constantly changing and evolving. It is important to understand how a company supports its employees’ development so everyone can learn and grow.
Not a day goes by where there hasn’t been something new to learn and a team of leaders who support education along the way. When I took this role as a Senior Director of Architecture supporting Bond & Specialty Insurance (B&SI), it was one of the few remaining areas of insurance technology in which I had no prior experience – but I was determined to learn.
Early on, I attended training courses designed to educate employees on the B&SI business. During these sessions, key executives from the unit were on hand to discuss business strategy and what differentiates Travelers in the market. This type of interaction also provided another opportunity to build relationships within the community. The learning tools I acquired during these courses will continue to come in handy as my career journey at Travelers progresses.
From a technology learning perspective, I’ve also seen a huge commitment to modernization efforts and the upskilling needed to get there. Travelers is funding the education and certification for AWS and our leadership is leading by example in this regard.
Commitment to Architecture:
I knew I was walking into something special from my first interview with the architecture teams and leaders at Travelers. I’ve been at big companies most of my career, including several Fortune 100 companies, but I’ve never been at a place that values architecture quite like Travelers does.
Travelers has continued its own agile, digital and cloud transformations. Whether working on the latest cloud technologies, using artificial intelligence to assist and empower employees or helping to ensure our systems are modernized and reliable for our customers and employees, I’m proud that my team is at the forefront of these critical initiatives.
As Travelers focuses on performing for today and transforming for the future, it’s not only about our current work. We are focused on what’s next in architecture and technology, and our business is committed to ensuring that we have the talent to succeed by expanding roles and career opportunities for architects across the company. This considerable investment in architecture is really exciting.
I couldn’t be prouder of being here at Travelers and going through this journey with my team. I truly hope some of you will join us on our adventure.
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WHO WE ARE.
A Commitment to Customer Service: Spotlight on Travelers In-Synch Award Winners
Travelers is committed to being there for our customers and agents when they need us most. Fulfilling this promise begins with the dedication of our front-line, customer-facing Claim and Operations professionals, whose efforts are recognized through the In-Synch Service Award program.
Launched in 2006, the award honors those from Claim, Billing, Personal Insurance (PI) and Business Insurance (BI) Customer Service, Premium Audit and PI Underwriting who demonstrate high-quality service, timeliness, innovative problem-solving, and, most importantly, a commitment to consistently meeting the needs of our customers, agents and brokers.
In 2023, more than 100 employees from the U.S. and Canada were recognized with an In-Synch Service Award. Below, we highlight three outstanding recipients.
Christopher Mackey
BI Operations Interaction Centers
Chris is known for his friendly demeanor, patience, professionalism and for going the extra mile to not only help, but to provide valuable education on our processes. He focuses on building meaningful relationships that positively impact the lives of agents, brokers, customers and injured workers. Customers have shared that Chris is “great, helpful, and willing to go above and beyond to help,” and is a model for others.
Q&A with Chris
How does it feel to be honored with an In-Synch Service Award?
I’m extremely grateful to belong to a company that celebrates their employees so well.
Tell us about your Travelers career journey.
I was brand new to insurance when I joined Travelers. I’ve learned everything I could during my time on the Business Insurance Agency Help Desk and continue to learn every day.
What is most meaningful about your work?
Knowing that whether clients are getting insured for compliance reasons or peace of mind, our work matters. Getting to use my skills to empower agents is a privilege I don’t take lightly.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
Soak up as much wisdom as possible from your colleagues. Always remember your team has a lot of experience and boasts a wealth of knowledge.
What motivates you?
The opportunity to add value where I see it is needed.
Jay Mehta
Canada Billing
When it comes to working with agents and brokers, Jay is described as “fast,” and is ahead of the pack with it comes to response time. Not only does Jay prioritize speediness, but he also ensures that the quick information is accurate, clear, thorough and easy to understand. Agents and brokers have shared that Jay is “outstanding and a pleasure to deal with,” and that his responses are prompt, simple and clear.
Q&A with Jay
How does it feel to be honored with an In-Synch Service Award?
It feels amazing! It’s such an honor and I am so grateful to work for such an amazing company.
Tell us about your Travelers career journey.
I was hired as a Customer Service Agent before moving to Billing a couple of years after that. I am currently a Senior Billing & Payment Specialist.
What is most meaningful about your work?
Helping my team, coming up with solutions to broker inquiries and building relationships with brokers.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
The more you reach out to learn, ask questions and take initiative, the more you will improve your skillset. Be a good listener!
What motivates you?
Positive results motivate me to keep going.
Melissa Sampson
Personal Insurance Operations
Melissa Sampson is not only a “three-peat” In-Synch Service Award honoree, but she is also the first person to achieve the honor.
Customers have shared that Mel is “amazing and kind, “wonderful,” and a “huge asset to Travelers.” We agree as she approaches each customer interaction with efficiency and empathy, going above and beyond to deliver the Travelers Promise.
Q&A with Melissa
How does it feel to be honored with an In-Synch Service Award?
Amazing! It’s an honor to be an In-Synch honoree. I am so proud to work for such a wonderful company that truly values and honors their employees.
Tell us about your Travelers career journey.
I started as an Insurance Service Representative in our Massachusetts Business Center and am now a Senior Insurance Service Representative. I mentor and assist with training our new hires and internal partners.
What is most meaningful about your work?
I am passionate about helping others! I love to help my customers and peers learn, grow, and feel respected and cared for.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
Don’t fear change. Embrace it. Don’t be afraid to try new experiences and push yourself out of your comfort zone.
What motivates you?
My son is my primary motivation! I want to be a positive role model for him, show him that hard work pays off and that he can do anything he wants to do if he puts his mind to it. My customers and manager also motivate me. I love being the best employee I can be, reaching my goals and getting that warm feeling when I hear feedback from my customers.
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My Travelers Journey – Sarah Haugaard
Sarah Haugaard, Sr. Director of Business Process Management on the Enterprise Operations Effectiveness (EOE) team, never imagined herself in the insurance industry. She studied liberal arts at the University of Minnesota and intended to pursue law, supporting victims of violence.
Life had other plans for her.
Sarah was introduced to property & casualty insurance while working in an administrative role for a law office. She left to join The St. Paul Companies, one of the firm’s clients, as a Claim customer support representative and then a workers compensation claim adjuster. St. Paul’s merger with Travelers in 2004 brought her “under the umbrella,” where she joined Operations (Ops) as a billing and receivables manager.
“Operations provided me the opportunity to dip my toes into leading people and leading projects, and my career development really took off from there,” Sarah said. She was able to pursue these interests, thanks to her leaders’ encouragement to try out different roles and take on new responsibilities.
“If you demonstrate that desire for growth and development, they will do anything in their realm to help you.”
She cultivated skills on the job – learning by doing, partnering with mentors, seeking new opportunities, exploring Travelers’ career development resources, having the courage to pitch ideas on process improvement (and not being afraid to learn from occasional failure) and seeking support from colleagues.
As Sarah reflects on her career, she shared, “I can’t tell you how much I have learned from people in various departments across Travelers. Everybody is so willing to help you, encourage your development and provide feedback. They genuinely care and want to see you grow.”
Sarah is now at a point where she can pay it forward – and does so regularly. “I love to help people. I try to provide support, advice or encouragement to make challenging situations and change a little more palatable.”
The EOE team of seven – which ultimately impacts more than 4,000 employees across Tech & Ops – partners with Ops business and functional areas to drive strategic initiatives, ensure business readiness and manage change. The team also helps Operations by optimizing analytics reporting practices and protecting Travelers through business resiliency.
Sarah is excited about being part of a variety of project teams leading ongoing strategic efforts where she has the opportunity to partner with many subject matter experts on a variety of different topics. One recent project includes an increased focus on learning and development for Operations professionals.
She explained, “The work we are doing will help support Ops employees in reaching professional goals. It includes focusing on opportunities to increase employee engagement and taking a holistic approach to development at the Enterprise Operations level.”
On the personal side, Sarah loves to travel, especially Italy. At home, she loves gardening, party planning, baking, spending quality time with her family and “project-managing everything” (according to her kids), including her Christmas shopping list, which is an Excel spreadsheet organized by person, item count and dollar amount, and her meticulously documented bathroom remodel.
She enjoys slapstick comedy, especially films starring Will Ferrell or Jason Sudeikis. One of her favorite movies is “Horrible Bosses” – something she is confident she will never encounter at Travelers.
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My Travelers Journey – Anna Daley
A Path of Perseverance, Leading to Cybersecurity Excellence at Travelers
Anna Daley, AVP, Data and Application Security at Travelers, took risks to find her place in the world, then found her career home protecting others from risk.
When Anna immigrated from Poland at age 20, she put herself through college by waiting tables. “America was seen as a place where opportunities are endless, and all you need to do is work hard and persevere to be successful in life and have a bright future.”
Although Anna had never seen a computer growing up in Poland, she instantly discovered joy in technology and found great reward in writing programs that helped people do their jobs. She was hired to write a data loss prevention program for a friend’s company – her first foray into cybersecurity. She took to it instantly, and from there, Anna was hired to create the entire security program for a local start-up company.
When Anna joined Travelers in claim – she has never looked back. In fact, she only wishes she had found Travelers sooner.
“I love the work I do. We are using tech to simplify our cybersecurity, making it easier for people to do their jobs. And I love that Travelers is a very caring company, generously giving to the community and invested in employees’ growth and happiness. Diversity is highly valued and supported here, and Travelers puts a lot of energy into developing and promoting women.”
After creating and implementing a risk and security program for a large Travelers business unit, including a multi-year strategy, she went all-in, earning a master’s degree in cybersecurity.
Cybersecurity is what truly captured her interest, and her wealth of IT knowledge gave her a unique advantage in understanding and avoiding cybersecurity pitfalls. Fully understanding risks requires an understanding of how web applications are built, how information travels through systems, and how everything is connected and works together.
“Cybersecurity and technology are evolving at a rapid pace. It’s really intriguing to me – there is always something exciting to learn about. Travelers enables my professional development by providing the latest technologies and tools, whether it is for application development or security concepts.”
As a leader in Travelers’ Cybersecurity team, Anna is implementing new cutting-edge product development tools that will be used by the entire engineering community to both identify and repair vulnerabilities while simplifying the engineering experience.
“It’s a great opportunity to make an impact on a large scale, on something very important: preventing security issues. It feels wonderful to give people a tool that they can use every day, to make sure that the product is sound from the time they start writing the code to the time they push it to production.”
As Travelers transitions more technology to the cloud, enhancing its service offerings, Anna is making sure that its systems and information remain secure.
“The cloud brings in new areas of focus from a security perspective, but also provides a powerful functionality.”
To supplement her on-the-job learning, Anna studies tech trends in her spare time and stays closely connected with peers.
She is also an active member of T200, a national community of women in tech that was co-founded by Mojgan Lefebvre, EVP and Chief Technology & Operations Officer at Travelers.
“It is amazing to work with a team of truly talented individuals who gel together – our team is really close. We genuinely like working with one another, and there’s a level of professional comfort that we have with each other. We can have transparent discussions, give each other feedback and ultimately come up with the best solutions.”
Anna’s family – her husband and two children – enjoy “outdoorsy” activities year-round; especially snowmobiling, skiing and hiking, which means lots of vacation time in Vermont. You’ll also find Anna outdoors at home, tending to the backyard garden oasis she created – where there are no risks; only peace, tranquility and relaxation and a world away from it all.
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Travelers Paves the Path for Career Growth with New Travelers Tech Office in Atlanta
Ever-evolving, innovating and growing, Travelers has opened a new office space in Midtown Atlanta’s Technology Square. The new location will serve as a location for our company’s expanding technology organization, offering new career opportunities in engineering, artificial intelligence and data science, among others.
“Home to some of the most prestigious engineering colleges and universities, Atlanta was a natural choice for our new office,” said Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer at Travelers. “We have had a substantial presence in Georgia for a number of years, and we look forward to creating an even stronger connection in the community by tapping into the wealth of tech talent in the region.”
Travelers has steadily increased its investment in strategic technology initiatives in recent years, with the goal of advancing its innovation priorities: extending its advantage in risk expertise; providing great experiences for customers, distribution partners and employees; and optimizing productivity and efficiency.
The new office, called Travelers Tech – Atlanta, will be located within the Coda building, a 645,000-square-foot facility that includes both Georgia Tech researchers and labs, as well as private corporate offices and coworking space.
“As a hub for innovation, Georgia is excited to welcome Travelers to Midtown Atlanta and looks forward to their impact working alongside our top-ranked higher education institutions,” said Georgia Gov. Brian Kemp. “We’re proud to be the number one state for business, and will keep working to bring projects such as this to our communities.”
With a focus on creating customer-centric and digital-first solutions, the Travelers Tech team supports a culture that fosters innovation, design thinking and an agile mindset. Travelers has received several awards for its efforts, including being named twice to the CIO 100 list and receiving three Gartner Eye on Innovation Awards. Read more about technology at Travelers.
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WHO WE ARE.
Travelers Predictive Modeling Competitions: Bridging Business Trends with Learning Experiences
The Travelers Enterprise Data & Analytics (ED&A) team recently held its ninth-annual Predictive Modeling Competition with record participation, yielding a winning model poised to enhance the understanding of auto bodily injury trends over time.
Hosted by Business Insurance (BI), the competition challenged teams to develop predictive models using internal policy-level and claim-level data. These models were aimed at providing accurate predictions and explanations to elucidate the drivers of trends within the business.
Kevin Zech, Senior Director and Data Scientist for BI, emphasized that the Modeling Competition isn’t just for data scientists.
“It’s a great learning experience for predictive modeling concepts, but also an excellent way to keep on top of the leading tools and technology in the industry,” he said.
Participants were given structured access to necessary tools and technologies, including gitlab repositories, clean datasets and cloud resources, enabling them to focus on the core task of building and refining models.
Claiming the top spot was team “import pandas as pd,” a nod to programming language Python. Consisting of Hansook Choi and Ben Veasey from ED&A, along with Will Duke from Claim, the team’s model identified key words and patterns indicative of complex and often costly claims.
Ben Veasey, Senior Associate Data Scientist with ED&A, highlighted the team’s approach of simplifying their model for easier optimization.
“We focused on delving into the data and crafting features that could better understand and rectify the data, leading to improved prediction of claim payouts,” he explained.
Despite being new to analyzing Claim Notes data, the team leveraged their experience in processing text data and building machine learning models to develop an automated, quantitative method for identifying claim issues.
Elvis Martinez, Director & Data Scientist for Personal Insurance, celebrated winning third place alongside fellow Take it EC teammate High Seng Chai. “The real win for me is the opportunity to collaborate outside my usual scope,” Elvis remarked. “Working with individuals like Chai allows me to learn from diverse ideas and approaches.”
The Predictive Modeling Competition is one of many initiatives hosted by Travelers to foster collaboration and innovation among employees to solve real-world business challenges. Over the years, outcomes from such events have influenced various products and procedures benefiting customers, employees and the insurance industry at large.
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My Travelers Journey – Andrew Palmer
From the Canadian Armed Forces to a Technology Career at Travelers
The Latin “dūcimus,” which means “we lead, we guide,” is Andrew Palmer’s mantra.
“Dūcimus” became part of Andrew’s life when he served in the Canadian Armed Forces – it was his infantry company’s slogan. Over his eight years in the “Forces armées canadiennes,” he worked on developing his leadership skills.
Now, at Travelers, he is free to let his “dūcimus” spirit shine at work – leading, networking and building people up every day. The ability to put his military experience into practice at work (he’s a member of the Military/Veterans & Allies Diversity Network), and Travelers’ strong focus on attracting and retaining veterans, brought Andrew to Travelers nearly two years ago.
As he considered the next step in his career back then, Andrew had a wide range of options, given his military experience and 20 years in the financial, insurance, technology and government sectors.
“What really made me choose Travelers was finding a great opportunity at a world-class organization that has a really strong military experience background. Knowing about the strong military community here, I felt that Travelers aligned with my ethics and experience. Military people stick together.”
As Business Information Security Officer/Technology Risk Director, Andrew says, “My role is to monitor, guide and protect Travelers Canada’s cybersecurity posture. New technology-focused regulations come through me as well. It’s a big role – I manage impacts in Canada from a cybersecurity side, a technology risk side and a technology business continuity side.” Andrew addresses both external and internal risks, assessing vendors and ensuring that employees are adhering to the right controls and processes.
“This role is always evolving. There’s no such thing as a quiet day, as there’s always something new happening within the cybersecurity industry.”
One of Andrew’s favorite moments at Travelers was participating in a diversity and inclusion talk at the Canadian Leadership Conference. He also cherishes the ongoing opportunity to serve as a cybersecurity subject matter expert for the Canada Senior Leadership Team.
“There’s a lot of camaraderie surrounding my role – not just within Travelers, but externally, working with cybersecurity centers of excellence and industry experts, working out what’s happening and creating valuable extensive networks.”
Outside of the office, Andrew is into animation, video games, indulging his “foodie” side at new restaurants, experiencing different cultures through travel (he recently vacationed in Greece) and comedy. He volunteers with non-profits, including an organization focused on ethical IT guidelines, and credits the military for instilling in him the desire to give back to the community.
Another way Andrew gives back is by inspiring and coaching colleagues to become the best version of themselves. “On my team, we work together to accomplish greatness together. I always want to improve and support others. Seeing my team members being successful? That’s what makes me happy.”
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My Travelers Journey – Amy Knowles
This article is part of an ongoing series to highlight our people by showcasing their path to Travelers, as well as their skills, interests and experiences.
Amy Knowles has built an impressive career at Travelers over the past 22 years, guided by a simple but powerful question: “Why not?”
When Amy joined Travelers as an Account Manager in Commercial Accounts in Phoenix, her manager supported her desire to go back to college. “Why not?” her manager would ask when Amy was unsure about taking on a new challenge. Amy finished her degree, supported by the Travelers Tuition Reimbursement Program, and saw new doors open. She also began to think differently: “If a senior leader has confidence in me, I probably should, too.”
When she had the opportunity to become a Director for Small Commercial in the Denver field office (because why not?), she worked as an Operations Director there for five years. And then, when asked if she wanted to move across the country to take on a different experience – Why not!
In one of her recent roles in Hartford, she was Operations Director for Small Commercial, managing six leaders, spanning four business units and 80 colleagues across the country.
“I like to empower my leadership team to ensure that our front-line employees feel supported and advocated for, removing obstacles, aligning our day-to-day operations with objectives and key results, and meeting our customers’ needs,” Amy says.
While changing roles to grow and advance is one method of career advancement, Amy says there are many avenues available at Travelers for employees to develop in their careers. “Your career path here is not just one single line. There are so many different opportunities in front of you. You really own your career, determining your own path based on how driven you are and how much you want to explore, try new things and continue to grow and develop yourself.”
Amy continued to pursue her “why not” themed career journey when she made one of her biggest career jumps in 2023. After 22 years in Operations, she made the leap to the Business Insurance Business Capabilities Office, where she leads the Process Engineering Team.
Aside from the day-to-day work on her team, Amy is a proud member of every Diversity Network and particularly enjoys events that involve cooking and sampling cuisines from different cultures. She also works with the Tech & Ops Leadership Development program, advocating for, coaching and mentoring future leaders.
“The people I work with across the organization are the best thing about Travelers – there’s such amazing talent. It’s great to feel that others are invested in my career as much as I am. The advocacy and support I’ve had here has been fantastic.”
When it comes to her personal timeline, 2001 was a banner year for Amy: It’s when she joined Travelers and when she married her husband, Trip, who was her childhood next-door neighbor. They’ve since had two children, Zach (19) and Ava (13), and live with their two dogs, Sammy and Maverick. The adventurous Knowles family loves escape rooms, taking cruises and traveling anywhere there’s a beach. Amy shares that she’s “very short” (five foot two) yet played volleyball in college.
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