WHO WE ARE.
Courage, Resilience and Discipline—Adapting to the Civilian Workforce
Lisa Kopitzke values the skills and experiences she gained in the military and the meaningful career she’s built at Travelers. As a U.S. Army Medic, she sharpened her courage, resilience, and discipline — strengths that have guided her through 15 years at Travelers. Now a Lead at the Advanced Analytics Information Technology Center of Excellence, Lisa is proof that the skills gained in the military can translate into a thriving career in insurance.
As an Army Medic, Lisa was stationed in Augsburg, Germany and Fort Hood, Texas. In Germany, Lisa said she was privileged to help soldiers, their families and military retirees at a local medical clinic. Her time as a medic not only gave her technical skills but also shaped her mindset, which carries into her work today.
“In the active military, I was in the medical field. And there isn’t a day at Travelers that goes by that I don’t draw upon that skill set of helping others and growing in my servant leadership skills,” she said.
Throughout her career at Travelers, she has held several key positions, including Sr. Architect and Risk and Security Officer. She also serves on the Technology and Analytics Training Advisory Board. In her current role as Director of the Advanced Analytics Information Technology Center of Excellence, Lisa leads multiple employee working groups focused on enhancing the value of software and strengthening support within the analytics community. She attributes “connecting with such great colleagues” as something she likes best about working at Travelers.
Lisa’s servant leadership was also evident when she provided assistance to hurricane victims in 2017. Team Rubicon was seeking veterans, medical personnel and civilians to provide boots-on-the-ground support, and she was prepared to answer the call. Since that experience, Lisa has continued to volunteer with various youth organizations in the community, such as scouting, coding, and robotics programs.
Throughout her experience at Travelers, Lisa has found her own support through the Military/Veterans & Allies Diversity Network (MVADN). Through this diversity network, our military professionals and allies can connect, celebrate service, share insights on transitioning to civilian roles and support those navigating deployments. “I’m also proud to be a member of our MVADN and can feel the immense backing of such a large, caring community.”
Lisa’s military experience, volunteer efforts and work at Travelers show that military veterans can build meaningful careers in insurance. “As a large company, Travelers excels in guiding with warmth, leading with respect, and cultivating a culture of thoughtful collaboration. It’s a place to thrive.”
Fifteen years ago, when Lisa came to Travelers she said, she was “thrilled to be recruited by such a supportive team that acknowledges the discipline and focus that she cultivated in the military.”
With her experience in mind, she offers this advice to anyone in the military considering a transition to Travelers or the civilian workforce: “People are people wherever you go. The main difference is in how we communicate and what we expect from others. Be adaptable and you’ll find your footing.”
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WHO WE ARE.
A Commitment to Customer Service Series: Spotlight on Travelers In-Synch Service Award Honorees
Travelers is committed to being there for our customers and agents when they need us most. Fulfilling this promise begins with the dedication of our front-line, customer-facing Claim and Operations professionals, whose efforts are recognized through the In-Synch Service Award program.
Launched in 2006, the award honors those from Claim, Billing, Personal Insurance (PI) and Business Insurance Customer Service, Premium Audit and PI Underwriting who demonstrate high-quality service, timeliness, innovative problem-solving, and, most importantly, a commitment to consistently meeting the needs of our customers, agents and brokers.
In 2023, more than 100 employees from the U.S. and Canada were recognized with an In-Synch Service Award. Below we highlight three more outstanding recipients.
Shenika Douglas
Premium Audit
Business Insurance Premium Auditor Shenika goes the extra mile on each audit and puts the customer first by listening, taking ownership to find solutions and delivering the Travelers Promise in every interaction. We consistently receive compliments from business customers about Shenika, highlighting her dedication and above-and-beyond service as exceptional and the reason they stay with Travelers.
Q&A with Shenika
Tell us about your Travelers career journey.
I started in Claim Operations handling Notice of Loss for workers’ compensation. As my skills developed, I became a Notice of Loss coordinator and volunteered for catastrophe calls. Afterward, I transitioned to National Accounts as an Account Manager to learn about class codes, which prepared me to become a Premium Auditor. I started as an Associate Premium Auditor in 2018 and quickly obtained my Associate in Premium Audit® 91 and 92 designations. I am now a Senior Premium Auditor. Through my six years in Premium Audit, I’ve consistently ranked among the top auditors at Travelers.
What is most meaningful about your work?
Helping our insureds navigate the insurance world, especially the intricacies of workers compensation policies. Insurance can be complex to learn, so I am always honored to be of assistance.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
I’d tell myself to learn about joining Premium Audit sooner. It has been the best career move of my over a decade at Travelers – and my entire life.
What motivates you?
Helping others and being able to put a smile on their face.
Lisa Erb
Canada Operations
Lisa was an In-Synch Award Honoree a few years ago and it’s no surprise she was recognized again. With the highest customer experience scores across Travelers Canada Customer Service, brokers and customers rave about Lisa. They say she consistently exceeds expectations, is caring and helpful, and a true pleasure to work with. Additionally, Lisa willingly shares her knowledge with her peers and is known as a beacon within her department for her ability to help those around her.
Q&A with Lisa
Tell us about your Travelers career journey.
My Travelers journey began in June 1987, when I was a temporary summer worker in the mailroom. I was hired full time in August of the same year, and I have now worked in many different departments at Travelers, such as accounting, operations, clerical and customer service. I transitioned to a Specialized Insurance Service Representative in 2022.
What is most meaningful about your work?
Being able to positively impact anyone that I cross paths with is the most meaningful part of my job. Whether it’s a colleague, broker or customer, I love helping people resolve their needs. It brings me great gratification to be able to assist others.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
Don’t be so hard on yourself. Learning takes time and we will all make mistakes, but always remember that those mistakes help us develop.
What motivates you?
My children motivate me to always strive to be the best role model.
Danny Miller
Personal Insurance Operations
From endorsements to underwriting approvals and everything in between, Danny approaches each interaction as an opportunity to be the best at helping people protect what matters most. He consistently demonstrates empathy, is solution-oriented and follows up with clear communication. His motivation is, in his words, simple: “doing whatever I can to make it right.”
Q&A with Danny
Tell us about your Travelers career journey.
I started at Travelers in 2010 working in National Telesales. I previously worked in retail management, so I had strong sales and management skills, but zero insurance knowledge. My leaders listened – and assisted me in developing my career. After a few years, I moved to the Coverage Specialist Team before starting my current position in Underwriting in 2018.
What is most meaningful about your work?
Maintaining profitable business for Travelers while simultaneously building positive relationships with our agents.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
Never doubt yourself. Believe in yourself and your skillset.
What motivates you?
Performing my job to the best of my abilities and the satisfaction I get from helping others grow within their roles.
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WHO WE ARE.
New Business Submission Automation Nets Fourth Gartner Eye on Innovation Award
Travelers won its fourth (and third consecutive) Gartner Eye on Innovation Award in 2024 for its New Business Submission Automation tool developed by Bond & Specialty Insurance and Technology employees. This AI-powered solution significantly reduces the time it takes to register new business submissions – from two hours to two minutes – increasing our opportunity to win more business and to deliver on the Travelers Promise to take care of our customers, communities and each other.
The previous process for registering new business submissions was manual and time-consuming, relying primarily on email exchanges along with manual data extraction and input. But speed is critical in the insurance industry: Surveys show that quote turnaround time is among the most important factors in business placement and agency satisfaction.
The New Business Submission Automation solution, powered by Amazon Web Services, expedites the process by first extracting critical data from email submissions and predicting other key data. This information is then prioritized based on AI outputs and integrated with both third-party and proprietary Travelers data products, offering end-to-end processing that significantly outperforms vendors’ single-use cases.
This tool was built with scalability and flexibility in mind, with an eye toward broad use cases. In addition to Bond & Specialty Insurance, we’ve expanded its use to Canada Business Insurance, which follows a similar process for collecting and inputting submission data. As additional businesses adopt the model, improvements can be plugged into the pipeline.
Travelers’ success in innovation is driven by the expertise and collaboration of our people. The development of the New Business Submission Automation tool is a testament to the talent and forward-thinking mindset of our employees. By leveraging AI and automation, they’ve not only streamlined critical processes but also created opportunities for professional growth and cross-functional teamwork. As we continue to enhance this technology and expand its impact, our employees remain at the center—applying their skills to solve complex challenges and shape the future of insurance.
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WHO WE ARE.
Together We Thrive: Disaster Preparedness & Response
When disaster strikes, thousands turn to their insurance providers for support. At Travelers, an effective and sustainable response is critical when it comes to helping our customers and ensuring mutual, long-term success. We take a holistic approach to managing Travelers’ exposure to disasters, helping our customers prepare for, respond to and recover from catastrophic events.
Chris Day, Assistant Vice President of Catastrophe Response, has been with Travelers for 25 years, and his work is integral to helping ensure the safety of both our customers and employees. In his role, Chris works with many groups to support our catastrophe (CAT) response efforts before, during and after an event. “Some of my responsibilities include daily weather analysis and coordination of the business resiliency components of our CAT response. I also manage our Mobile Claim Office fleet and our vendors, and I oversee the mapping and geospatial visualization capabilities for our responses,” Chris said.
Innovative technology plays a crucial role in the speed and accuracy of our CAT response. “This includes analytical and geospatial capabilities, such as imagery analytics, which help us compare locations before and after a loss to better assess damage and tailor our deployment strategy,” Chris explained. “Ground-level technologies further improve efficiency by integrating photos with estimating software to expedite claims processing.”
According to Chris, another innovative example of how Travelers supports our customers during a disaster is through our recent SaveMyRideSM program. This program was a winning idea at Travelers’ Innovation Jam (InJam), and it’s simple: During hurricanes and tropical storms, we offer our policyholders in flood-prone areas free parking in an above-ground parking facility. Damage to vehicles during storms can be a big problem, so providing these customers with a safe place to store their vehicles can help them potentially avoid an auto claim. Our SaveMyRide program is a great example of how we’re innovating to better serve our customers and help ensure the company’s long-term success.
While Chris’ team focuses on disaster preparedness and response efforts, Chris emphasized that every employee plays a role in delivering on the Travelers Promise to take care of our customers, our communities and each other. “People may not always think about their role as being significant in creating sustained value, but it’s important for all employees to understand that doing their work well and with purpose helps contribute to the greater good,” Chris said. “Wherever you sit – behind the scenes or on the front lines – when you’re delivering on your work, you’re delivering on the promise we make to be there for our customers, as well as our communities and each other.”
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WHO WE ARE
My Travelers Journey: Viktor Shcheglov
Viktor Shcheglov’s career is fueled by both talent and tenacity.
As a student at the University of Connecticut (UConn), Viktor set his sights on a career with Travelers and earned an internship his junior year. He made a great impression that summer, winning second place in an innovation sprint event for his Intern Experience Board idea, which would allow interns to easily find short-term projects, tasks or shadowing opportunities across all lines of business.
After one more summer, during which Viktor worked as a software engineer intern at a well-known tech company, he was hired into Travelers’ Technology Leadership Development Program (TLDP) (now the Engineering Development Program (EDP)). Since then, he has been promoted to Software Engineer 1, where he is involved in an initiative that helps Travelers make inflation-related adjustments in our risk models.
Viktor comes by his dedication to success honestly. His mother was determined to move the family from Russia to the United States, and she didn’t let their first attempt — a year spent in Davis, California, that ended when they were forced to return to Novosibirsk, a city in Siberia, because of a recession — deter her.
Two years later, 13-year-old Viktor and his mom were able to set up a home in America, permanently this time, in Hartford, Conn. He started hearing about Travelers as a freshman at UConn, when seniors told him about the great internships and the TLDP Program (now the EDP Program) – which piqued his interest, given that he wanted to improve his engineering and leadership skills.
Travelers is just as invested in Viktor’s leadership potential, inviting him into the Mid-Level Talent Pool Program, which is providing him key leadership skills training.
Outside of Travelers, Viktor works on his programming skills, plays video games, practices guitar, swims, works out at the gym and grows a vegetable garden in the summer.
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WHO WE ARE.
Guiding Careers, Building Connections: Hina Bennett’s Story of Mentorship
Since 2010, Travelers has partnered with American Corporate Partners (ACP), a national nonprofit dedicated to helping returning veterans and military spouses transition into the civilian workforce. Through one-on-one mentoring, networking, and online career advice, ACP empowers veterans to discover their next career. Together, we’ve supported over 900 life-changing mentorships for post-9/11 veterans. Hina Bennett, an AVP in Business Transformation at Travelers, is one of the experienced ACP mentors making an impact. In her role, she oversees transformation and information technology projects while leading a team of more than 100 people. She’s also a dedicated career coach, committed to helping veterans succeed.
Hina shares her perspective on mentoring, the meaningful connections it creates, and how her own experience has shaped her professionally.
Guiding Careers, Building Connections: Hina Bennett’s Story of Mentorship
By Hina Bennett
AVP, Business Transformation, Travelers
I have had the honor of mentoring service members, military spouses and veterans through Travelers’ partnership with American Corporate Partners for the past 14 years.
When I initially decided to sign up for the ACP program, I had little to no knowledge of what I was getting into or how my efforts would impact someone’s life. I’ve always had an affinity for social work, community connections and giving back. This opportunity was intriguing and just…different, so I figured I should give it a shot and see where the journey took me.
I started reading all the materials ACP provided as guidance and familiarized myself with the process in anticipation of my first mentorship. Admittedly, I was somewhat nervous about the engagement, wondering what I would possibly say to an active military member or a Veteran. What could we possibly have in common, and what would we talk about – me having spent double-digit years in insurance and tech in an office setting, while my protégés were coming out of combat, a battalion or marine forces? I learned very quickly that the valuable experiences we were sharing in our conversations were a two-way street to learning.
Fast forward to multiple years of mentorships, I found these relationships so utterly rewarding that no matter how busy my work schedule or personal life got, I kept picking up new protégés. Each protégé offered something unique in their profile, whether it was helping them refresh their resume and navigate the job market, helping translate military experience to civilian life or simply assisting in organizing their thinking through upcoming changes in their personal life and career path. Proud moments of immense achievement for me were when, under my guidance, my protégés landed jobs at companies like Microsoft, Meta, Oracle and other Fortune 100 companies. Owing to the immaculate discipline and work ethic military personnel possess, this was no surprise.
All these conversations were fully virtual, as none of my protégés were in close proximity to Minnesota or Connecticut, which would be convenient meeting places for me. One such mentorship started when my protégé was stationed in Okinawa, Japan. We would need to meet either very early in the mornings or very late in the evenings to accommodate time differences. As a Deputy Chief Information Officer for the Expeditionary Strike Group-7 – US Navy, my protégé was nearing retirement after 20 years at age 41. Based on his senior military experience and top-level security clearance, he was looking to launch into a full corporate career in a related field and needed guidance on career paths in organizational leadership with a strong link to technology and cybersecurity. Originally from Guam and with a Japanese wife, he really hoped he would land a job in Hawaii so he could be close to family and the mainland U.S. as well.
He managed to land a role in Honolulu contracting through Peraton as a Senior Naval C4 Planner, consulting to re-org Marine Forces Pacific. We continued to connect throughout his relocation and transition out of the military into the new role.
After 14 years of mentoring Veterans, I had the surreal experience of meeting him recently in Honolulu while I was vacationing with my family in Hawaii. We arranged to meet at a local quaint Hawaiian coffee shop and chatted for a couple of hours about kids, family, life in Hawaii, and where he would go next in his career. I had previously introduced my husband (who is an Aerospace engineer) to him as well to help him network within the Aerospace industry while job searching. So I brought my husband along, who was also very eager to meet him. They both had a lot in common!
Words cannot describe the joy I felt shaking his hand in person and thanking him for his service. As we parted ways, we also assured him that we would host him and his family any time he wants to experience snow in the North! I will be sure to keep in touch.
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WHO WE ARE.
Travelers Awarded Code Platoon’s 2024 Partner of The Year
Travelers recently had the honor of being named Code Platoon’s 2024 Partner of the Year, an award given to a company whose leadership significantly advances Code Platoon’s mission to empower the military community to transition into civilian careers in software engineering.
It’s no secret that military veterans and spouses often face challenges transitioning into civilian professions and finding lasting careers. With the help of Code Platoon—a coding bootcamp that teaches software development skills to veterans and their spouses—Travelers has helped bridge that gap.
Over the past year, Travelers has hired several Code Platoon graduates who went on to complete the Travelers Engineering Development Program (EDP), equipping them with the tools and confidence to find meaningful roles within Travelers’ Technology & Analytics department.
The EDP offers four distinct engineering tracks: Software, Cyber, Data and Infrastructure, and Cloud. Upon completing each track, participants hone their technical and self-leadership skills, preparing them for successful careers in technology.
“I think the EDP is a good fit for Code Platoon graduates because it provides a robust, structured training approach,” explained Bruce Soltys, VP of Emerging Talent and Talent Acquisition at Travelers. “Within your assigned track, your experience includes a combination of hands-on opportunities, immersive learning accelerators, and a mentoring program to prepare you for a dynamic career at Travelers.”
With over a century of experience helping veterans transition into the workforce, Travelers recognizes the unique talents these professionals bring, which are highly transferable to civilian careers. “I believe that transitioning out of the military brings a sense of uncertainty—and Code Platoon helped me adjust, to say the least,” shared Suhail Hameed, EDP Software Engineer at Travelers, US Marine Corps Veteran, and Code Platoon alum.
At Travelers, more than 1,000 current and former military professionals have found meaningful, lasting careers. Since 2020, increased hiring initiatives have resulted in the employment of over 300 military spouses in portable careers.
“I work with Travelers now because I started at Code Platoon, and the sky is the limit for me,” stated Chris Rances, EDP Software Engineer at Travelers, US Army Veteran, and Code Platoon alum. “I’m really glad that I am here now, and it all started because I went with Code Platoon.”
Watch the full video to learn more about Travelers’ Code Platoon 2024 Partner of the Year Award.
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WHO WE ARE
My Travelers Journey – Chris Munoko
Taking care of our customers, our communities and each other is Chris Munoko’s middle name (literally). That name — Mobunda, in Chris’ native Kikongo— translates to “he who puts others’ needs in front of his.”
“I’m a caring person by nature, so The Travelers Promise encapsulates what I love most about this company,” says Chris.
Chris relocated from the Democratic Republic of Congo — where his parents and two of his six siblings still live — in 2016, when he became a student at the University of Wisconsin River Falls. Several of his computer science classmates had internships at Travelers, and Chris noticed how much they had grown and learned over the summer. So when a friend recommended Chris for a job at Travelers just after graduation, he jumped at the chance, and was hired into its Technology Foundational Development Program , which has been renamed the Engineer Development Program.
Now, as an Associate Software Engineer, Chris has helped the CAT Tech Team transform third-party and on-premise applications to internal apps hosted in the AWS Cloud, including the Catalyst Underwriter, which estimates losses from natural or man-made catastrophes. He gained experience with AWS Cloud on the job and went on to get AWS certified.
Day-to-day, Chris provides ongoing support for the workflow automation and catalyst underwriter apps after they launch. “Good is not good enough. I always try to find a way to use customers’ feedback to create features that make the user experience better.”
He also loves sharing knowledge with others; helping people get over hurdles to get into the cloud journey and achieve their goals.
Moving applications to production is a rewarding accomplishment: “It makes me stop and think, ‘Oh, wow, this thing we have been building for two years, it’s working and people are using it!’”
Outside of work, Chris loves spending time with his wife, Kaitlyn, who he met in college. He also enjoys watching and playing soccer, and he’s an anime afficionado, with a particular fondness for Naruto, Dragon Ball Z and Bleach — noting that these hobbies have taught him the importance of teamwork, the will to never give up, and the drive to strive for excellence.
With these values in mind, it’s no wonder that Chris also dedicates spare time to learning more about coding.
“I have always been fascinated by technology and how we can use it to impact today’s society. And, now as a Travelers employee, I get to see how we can use technology to push our business to new heights.”
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WHO WE ARE.
Explore Enterprise Architecture Careers at Travelers Insurance with Stephen Brand
Stephen Brand, Senior Director of Architecture on our Enterprise Technology Team, has been with us under the umbrella since April of 2021. During his time on our team, he has discovered the company culture we are proud of, opportunities to learn and grow and our commitment to innovation, technology and the growing field of architecture.
He is glad he chose to bring his career to Travelers and wants to share why you might also consider exploring a career on our team.
My Adventures in Architecture at Travelers
By Stephen Brand
Senior Director, Architecture
As I approach three years with Travelers, I’ve been reflecting on the professional decisions that led me here and the journey that continues to shape my career. Being in the technology industry and in technology at Travelers, I have made a series of professional decisions that led me to one choice that I’m glad I made – joining the Enterprise Architecture and Emerging Tech team at Travelers.
While thinking about my time at Travelers, I have come up with three key factors any architecture job seeker should consider when choosing a career path with a new company:
- Company Culture
- Learning & Growth Opportunities
- Commitment to Architecture
Company Culture:
As any good architect or architecture leader will tell you, relationships are the lifeblood of the work we do. Yes, in a technology group, we always have our eye on the technology and the future directions it will undoubtedly take us, but it’s really the people who help drive you.
Joining an organization full-time, remotely, during a pandemic was undoubtedly a risky proposition. That being said, to say that my manager and team embraced me when I joined is an understatement. I have been able to have conversations with colleagues from across the organization – from engineers to chief architects to CIOs and everyone in between.
When you work at Travelers, you will work with talented technologists who are innovating products that are impacting the lives of our customers and employees. What’s even more refreshing about Travelers’ culture is that all ideas are encouraged and welcomed by everyone at all levels. Hackathons, Competitions and Innovation Jams are commonplace and have resulted in incredible patents, product offerings and awards. The tech, collaboration and teamwork I have experienced at Travelers thus far has been exceptional.
Learning & Growth Opportunities:
When choosing a company, learning and development opportunities are paramount, particularly in the technology field that is constantly changing and evolving. It is important to understand how a company supports its employees’ development so everyone can learn and grow.
Not a day goes by where there hasn’t been something new to learn and a team of leaders who support education along the way. When I took this role as a Senior Director of Architecture supporting Bond & Specialty Insurance (B&SI), it was one of the few remaining areas of insurance technology in which I had no prior experience – but I was determined to learn.
Early on, I attended training courses designed to educate employees on the B&SI business. During these sessions, key executives from the unit were on hand to discuss business strategy and what differentiates Travelers in the market. This type of interaction also provided another opportunity to build relationships within the community. The learning tools I acquired during these courses will continue to come in handy as my career journey at Travelers progresses.
From a technology learning perspective, I’ve also seen a huge commitment to modernization efforts and the upskilling needed to get there. Travelers is funding the education and certification for AWS and our leadership is leading by example in this regard.
Commitment to Architecture:
I knew I was walking into something special from my first interview with the architecture teams and leaders at Travelers. I’ve been at big companies most of my career, including several Fortune 100 companies, but I’ve never been at a place that values architecture quite like Travelers does.
Travelers has continued its own agile, digital and cloud transformations. Whether working on the latest cloud technologies, using artificial intelligence to assist and empower employees or helping to ensure our systems are modernized and reliable for our customers and employees, I’m proud that my team is at the forefront of these critical initiatives.
As Travelers focuses on performing for today and transforming for the future, it’s not only about our current work. We are focused on what’s next in architecture and technology, and our business is committed to ensuring that we have the talent to succeed by expanding roles and career opportunities for architects across the company. This considerable investment in architecture is really exciting.
I couldn’t be prouder of being here at Travelers and going through this journey with my team. I truly hope some of you will join us on our adventure.
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A Commitment to Customer Service: Spotlight on Travelers In-Synch Award Winners
Travelers is committed to being there for our customers and agents when they need us most. Fulfilling this promise begins with the dedication of our front-line, customer-facing Claim and Operations professionals, whose efforts are recognized through the In-Synch Service Award program.
Launched in 2006, the award honors those from Claim, Billing, Personal Insurance (PI) and Business Insurance (BI) Customer Service, Premium Audit and PI Underwriting who demonstrate high-quality service, timeliness, innovative problem-solving, and, most importantly, a commitment to consistently meeting the needs of our customers, agents and brokers.
In 2023, more than 100 employees from the U.S. and Canada were recognized with an In-Synch Service Award. Below, we highlight three outstanding recipients.
Christopher Mackey
BI Operations Interaction Centers
Chris is known for his friendly demeanor, patience, professionalism and for going the extra mile to not only help, but to provide valuable education on our processes. He focuses on building meaningful relationships that positively impact the lives of agents, brokers, customers and injured workers. Customers have shared that Chris is “great, helpful, and willing to go above and beyond to help,” and is a model for others.
Q&A with Chris
How does it feel to be honored with an In-Synch Service Award?
I’m extremely grateful to belong to a company that celebrates their employees so well.
Tell us about your Travelers career journey.
I was brand new to insurance when I joined Travelers. I’ve learned everything I could during my time on the Business Insurance Agency Help Desk and continue to learn every day.
What is most meaningful about your work?
Knowing that whether clients are getting insured for compliance reasons or peace of mind, our work matters. Getting to use my skills to empower agents is a privilege I don’t take lightly.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
Soak up as much wisdom as possible from your colleagues. Always remember your team has a lot of experience and boasts a wealth of knowledge.
What motivates you?
The opportunity to add value where I see it is needed.
Jay Mehta
Canada Billing
When it comes to working with agents and brokers, Jay is described as “fast,” and is ahead of the pack with it comes to response time. Not only does Jay prioritize speediness, but he also ensures that the quick information is accurate, clear, thorough and easy to understand. Agents and brokers have shared that Jay is “outstanding and a pleasure to deal with,” and that his responses are prompt, simple and clear.
Q&A with Jay
How does it feel to be honored with an In-Synch Service Award?
It feels amazing! It’s such an honor and I am so grateful to work for such an amazing company.
Tell us about your Travelers career journey.
I was hired as a Customer Service Agent before moving to Billing a couple of years after that. I am currently a Senior Billing & Payment Specialist.
What is most meaningful about your work?
Helping my team, coming up with solutions to broker inquiries and building relationships with brokers.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
The more you reach out to learn, ask questions and take initiative, the more you will improve your skillset. Be a good listener!
What motivates you?
Positive results motivate me to keep going.
Melissa Sampson
Personal Insurance Operations
Melissa Sampson is not only a “three-peat” In-Synch Service Award honoree, but she is also the first person to achieve the honor.
Customers have shared that Mel is “amazing and kind, “wonderful,” and a “huge asset to Travelers.” We agree as she approaches each customer interaction with efficiency and empathy, going above and beyond to deliver the Travelers Promise.
Q&A with Melissa
How does it feel to be honored with an In-Synch Service Award?
Amazing! It’s an honor to be an In-Synch honoree. I am so proud to work for such a wonderful company that truly values and honors their employees.
Tell us about your Travelers career journey.
I started as an Insurance Service Representative in our Massachusetts Business Center and am now a Senior Insurance Service Representative. I mentor and assist with training our new hires and internal partners.
What is most meaningful about your work?
I am passionate about helping others! I love to help my customers and peers learn, grow, and feel respected and cared for.
If you could go back to when you started at Travelers, what is one piece of advice you would give your younger self?
Don’t fear change. Embrace it. Don’t be afraid to try new experiences and push yourself out of your comfort zone.
What motivates you?
My son is my primary motivation! I want to be a positive role model for him, show him that hard work pays off and that he can do anything he wants to do if he puts his mind to it. My customers and manager also motivate me. I love being the best employee I can be, reaching my goals and getting that warm feeling when I hear feedback from my customers.
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